Primary Requirements:

  • Proven work experience in process engineering or business systems analysis
  • Excellent technical skills in the area of process audit and technical documentation
  • Analytical thinker with interpersonal skills
  • Effective Communication and Leadership skills
  • Excellent problem-solving and analytical skills
  • Documentation skills: BRD, Requirements traceability matrix, test case document, use case document, functional requirements document, user stories
  • Modeling technique: SWOT, user interface wireframes, process flow diagram
  • Bachelor’s degree in Technology or Engineering
  • Six Sigma Certification preferred but not required
  • Actual experience in Agile and Product Delivery principles
  • ITIL
  • Experience with Intelligent Automation is a plus

Main Responsibilities:

  • Define, implement and maintain business processes and procedures to meet business objectives.
  • Analyze and identify opportunities for business process improvements.
  • Develop initiatives for continuous business process improvements.
  • Ensure in compliance with customer and company proposed standards.
  • Use best practices to carry out business process analysis, re-engineering, process measurements and change management activities.
  • Work with stakeholders to identify business requirements, processes and risks.
  • Evaluate current business processes and recommend solutions for improvements.
  • Develop and maintain best practices to meet changing business needs.
  • Build and evaluate financial models for cost estimation, ROI calculation and cost reduction.
  • Manage lifecycle of Automated processes.
  • Provide technical advice on processing technology, capability, risks, costs.
  • Develop and maintain business process documentation.
  • Automation metrics analysis and management



Philtech is the offshore shared services hub of Albertsons Companies in the Philippines, providing innovative IT expertise, efficient Business Support, and reliable Contact Center services.

Philtech has a diverse and inclusive workforce where everyone acts as an owner. We invest in our employees’ personal and professional growth. We value teamwork and camaraderie, encouraging open dialogue and healthy debate so that everyone’s voice is heard. We empower our employees and continually innovate to make a positive impact in our customers’ lives as well as our communities.

Philtech has adopted “Presence with a Purpose” as the new way of working.  It is a hybrid work model that blends remote work with intentional time in the office to create connections, work collaboratively, and build community.

Become part of our community and start a competitive advantage in your career now!

2023-01-12T05:05:06+00:00Categories: Job Openings|