The Customer Service Representative handles interactions received by the Customer Support Center (CSC) that is based onshore in Deer Valley, Phoenix Arizona. Interactions vary from Calls, Chats and Emails from Albertsons Companies consumers, employees, and other customers. The CSC CSR handles consumer needs from accounts and services assistance, access issues, rewards and loyalty handling, store transactions and payment concerns, inquiries/complains/commendation for our Retail and Backstage Employees and other consumer related interactions. This CSR will report to the Manila Safeway Philtech office in BSO Corporate Center Taguig.
- At least 2 years of relevant professional experience in a Customer Support or Contact Center environment, with at least 1 year of Customer Service experience in an omni channel environment (phone, chat, email, and online queries)
- Technologically capable in various CRM software and related systems
- Team player; Excellent organizational, interpersonal, and time management skills
- Ability to adopt standard practices and procedures set in the organization with detailed instructions.
- Must be willing to work any shift schedule, as aligned to US-based operational requirements.
Philtech is the offshore shared services hub of Albertsons Companies in the Philippines, providing innovative IT expertise, efficient Business Support, and reliable Contact Center services.
Philtech has a diverse and inclusive workforce where everyone acts as an owner. We invest in our employees’ personal and professional growth. We value teamwork and camaraderie, encouraging open dialogue and healthy debate so that everyone’s voice is heard. We empower our employees and continually innovate to make a positive impact on our customers’ lives as well as our communities.
Philtech has adopted “Presence with a Purpose” as the new way of working. It is a hybrid work model that blends remote work with intentional time in the office to create connections, work collaboratively, and build community.
Become part of our community and start a competitive advantage in your career now!
APPLY ONLINE or submit your updated CV to manila. recruitment @safeway.com