Position Purpose:
The Service Desk Manager is responsible for managing day to day 24/7 service desk operations. Lead the
team to focus on successful outcomes. Take overall accountability for incident management and request
fulfillment. Apply ITIL Service Management concepts such as Incident and SLA Management, to ensure
rapid and successful resolution of issues, availability of support, and reliability of service
Requirements:
• Bachelor’s Degree in Computer Science/Information Technology or equivalent; OR Bachelor’s
Degree in Business Management or equivalent
• 5 years professional experience in global Service Desk or global technical support group, with at
least 2 years in proven leadership experience
• Master’s degree in Management or Business Administration is preferred
• ITILv3, Microsoft, PMI Certifications are preferred
• Excellent communication and team management skills
• Must stay up-to-date with industry technology trends and applicability of software/hardware
solutions
• Excellent organizational, interpersonal, and time management skills
• Ability to make sound and logical judgments
ABOUT PHILTECH
Philtech is the offshore shared services hub of Albertsons Companies in the Philippines.
Philtech has a diverse and inclusive workforce where everyone acts as an owner. We invest in our employees’ personal and professional growth. We value teamwork and camaraderie, encouraging open dialogue and healthy debate so that everyone’s voice is heard. We empower our employees and continually innovate to make a positive impact in our customers’ lives as well as our communities.
Philtech has adopted “Presence with a Purpose” as the new way of working. It is a hybrid work model that blends remote work with intentional time in the office to create connections, work collaboratively, and build community.
Become part of our community and start a competitive advantage in your career now!
APPLY ONLINE or submit your updated CV to manila. recruitment @safeway.com