ServiceNow Reporting Analyst

JOB RESPONSIBILITIES (but not limited to):

  • ServiceNow or similar ITSM Platform report development experience
  • Expert level experience with ServiceNow Performance Analytics Module
  • Work with multiple stakeholders across the organization to understand business needs, anticipate future reporting needs & design scenarios in line with overall strategy of the organization.
  • Work with the data providers and transform the data as per the business requirements for reporting.
  • Strong data driven approach to all scenarios. Gather insights to backup any feature ideas and ensure any new features are instrumented appropriately for future insights.
  • Continuously integrate user feedback and ensure reporting quality and satisfaction
  • Research new capabilities in line with latest industry trends from both technology and user innovation perspective.
  • Authoring and maintaining process and technical documentation via knowledge articles
  • Performing system and integration testing.
  • A strong desire to produce quality work, adopt standards and adhere to those standards.
  • Training and awareness sessions for new reports and analytics solutions.
  • Responsible for awareness and compliance to policy and guidelines. Leverage ServiceNow performance analytics module for generating ITSM core processes, ITOM, HR, and the Servicenow platform.
  • Responsible for keeping up to date with the organizational initiatives. Knowledge Sharing / Documentation Contribute to, produce and maintain processes and procedures documentation.

 

MINIMUM QUALIFICATIONS: To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

  • A Bachelor’s degree in computer science or related technical field and 3+ years of related experience.
  • 5 years working experience as a Reporting Analyst for ServiceNow
  • ITIL Foundations Certified v3 or v4
  • Demonstrated skills in data management, solving problems and able to work collaboratively within a team or independently.
  • Strong oral and written communication skills.
  • Strong in data visualization

 

Preferred Qualifications: Candidates with these desired skills will be given preferential consideration:

  • Crystal Report and PowerBI experience
  • PA Certification

 

 

2020-02-06T06:03:16+00:00February 6, 2020|Categories: Job Openings|