Unix SQL Software Engineer

REQUIRED:

  • Bachelor’s degree in Computer Science or other related courses
  • At least 2 years of working experience as application support
  • Primary skills:
    • UNIX
    • SQL
    • Perl
    • Basic Java
  • Must be highly technical, analytical and detail oriented.
  • Must be able to work both independently and as a team player as needed by the task
  • Must be proactive and takes initiative o handling tasks
  • Creative thinker in terms of diagnosing and troubleshooting problems, identifying and developing methods to automate/improve new/existing procedures
  • Excellent oral and written English communication skills. Ability to communicate clearly on technical matters with non-technical people.
  • Willing to work on production support
  • Willing to work on a 24×7 shift assignment (including weekends, holidays)
  • Work experience in a support-oriented environment and willing to do support work/tasks
  • Must have excellent oral and written English communication skills
  • Strong analytical skills
  • Availability and willingness to work on shifts for a 24×7 support model
  • Adapts to changing work load and assignments depending on the demand

Key Responsibilities may include, but are not limited to:

  • Provides all facets of support concerning Configuration Items in the IT library – incident resolution, minor work enhancements, permanent fixes and tools development.
  • Maintains and updates workarounds and proactive management of Configuration Items in knowledge database.
  • Provides resolutions within a timely manner and informs the Support Leads or Incident Manager regarding potential breaches of the SLA.
  • Coordinates the activities of several groups investigating the incient, as needed.
  • Provide consultation determining proper escalation matrices, issues and changes within the process.
  • Executes and monitors Ad Hoc requests
  • Performs proactive support services which may result in early detection of incidents
  • Customer and User service oriented
  • Effective time and work management.
  • May participate in projects and take on roles such as Designer, Tester and Implementer
  • Coordinates with external vendors to address application issues
  • Communicate with external and internal customers onshore via email, IM or conference calls on a daily basis.
  • Take on functional tasks and possibly oversee a functional area
  • May take on other adhoc tasks as needed by the team and instructed by the manager

 

 

2019-09-20T14:41:40+00:00September 20, 2019|Categories: Job Openings|