REQUIRED:
- 4 year degree (Computer Science, Information Systems or relational functional field) and/or equivalent combination of education or work experience.
- At least 3 years working experience as a Support and Maintenance Software Engineer/Analyst
- At least 3 years hands on experience in using JAVA, UNIX and SQL technologies
- Has very good communication skills
- Customer and User service oriented
- Willing to work in a 24×7 Service Delivery environment and to be on shift during Holidays as needed
DESIRED:
- Secondary hard skills:
- Knowledge in Adobe Managed Services and Azure Cloud
- Knowledge in Problem Management
- Knowledge in Change Management Procedures
Key Responsibilities may include, but are not limited to:
Will be mainly responsible for Support and Maintenance of Shopper Experience Applications under Digital Platform. This is the Unified eCommerce and Loyalty Program Web applications of Albertsons/Philtech.
- Perform Incident Resolution and Service Request Fulfillment (non-incident business requests such as reports, access, etc.)
- Perform break and permanent break fixes via Problem Resolution
- Investigate and resolve highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors within a single system.
- Ensure that Production Systems are up and running via Monitoring and responding to Alerting.
- Provide resolution within a timely manner and informs the Support Leads or Manager regarding potential breaches of the SLA
- Participate in the resolution of Major Incidents and join related conference calls as needed
- Coordinate the activities of several groups investigating the incident as needed
- Execute and monitor Ad Hoc requests
- Perform proactive support services which may result in early detection of incidents
- Provide solutions to Operational Requests of the Business
- Ensure application documentations are up-to-date
- Communicate with external and internal customers onshore via email, IM or conference calls on a daily basis