Senior Software Engineer


  • 4 year degree (Computer Science, Information Systems or relational functional field) and/or equivalent combination of education or work experience.
  • At least 3 years working experience as a Support and Maintenance Software Engineer/Analyst
  • At least 3 years hands on experience in using JAVA, UNIX and SQL technologies
  • Has very good communication skills
  • Customer and User service oriented
  • Willing to work in a 24×7 Service Delivery environment and to be on shift during Holidays as needed



  • Secondary hard skills:
    • Knowledge in Adobe Managed Services and Azure Cloud
    • Knowledge in Problem Management
    • Knowledge in Change Management Procedures


Key Responsibilities may include, but are not limited to:

Will be mainly responsible for Support and Maintenance of Shopper Experience Applications under Digital Platform. This is the Unified eCommerce and Loyalty Program Web applications of Albertsons/Philtech.

  • Perform Incident Resolution and Service Request Fulfillment (non-incident business requests such as reports, access, etc.)
  • Perform break and permanent break fixes via Problem Resolution
  • Investigate and resolve highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors within a single system.
  • Ensure that Production Systems are up and running via Monitoring and responding to Alerting.
  • Provide resolution within a timely manner and informs the Support Leads or Manager regarding potential breaches of the SLA
  • Participate in the resolution of Major Incidents and join related conference calls as needed
  • Coordinate the activities of several groups investigating the incident as needed
  • Execute and monitor Ad Hoc requests
  • Perform proactive support services which may result in early detection of incidents
  • Provide solutions to Operational Requests of the Business
  • Ensure application documentations are up-to-date
  • Communicate with external and internal customers onshore via email, IM or conference calls on a daily basis
2024-04-03T09:40:07+00:00Categories: Job Openings|