POSITION PURPOSE: The Customer Service Representative handles interactions received by the Customer Support Center (CSC) that is based onshore in Deer Valley, Phoenix Arizona. Interactions vary from Calls, Chats and Emails from Albertsons Companies consumers, employees, and other customers. The CSC CSR handles consumer needs from accounts and services assistance, access issues, rewards and loyalty [...]
REQUIREMENTS: 4 year degree (Computer Science, Information Systems or equivalent technical experience) Preferred 1 year of Service Desk / Technical support experience Basic knowledge in computer hardware, operating systems, applications and network troubleshooting Ability to adopt standard practices and procedures set in the organization with detailed instructions.. Self-starter, with a demonstrated ability to learn beyond [...]
Position Purpose The position is responsible for the accurate processing of designated tasks necessary to provide data oversight for eligible Philtech employees. Requirements: One or more years of Data entry experience, plus one year of customer service experience Proven team player with excellent customer service skills. Must be able to manage confidential information. Good judgment [...]
Position Purpose: The Service Desk Manager is responsible for managing day to day 24/7 service desk operations. Lead the team to focus on successful outcomes. Take overall accountability for incident management and request fulfillment. Apply ITIL Service Management concepts such as Incident and SLA Management, to ensure rapid and successful resolution of issues, availability of [...]
Requirements: Proficient in Excel Experience in any reporting tools (PowerBI experience is an advantage) Good verbal and written English communication skills Good presentation skills in PowerPoint Experience in MS Office applications Detail oriented Self-motivated and able to work autonomously ABOUT PHILTECH Philtech is the offshore shared services hub of Albertsons Companies in the Philippines. [...]
Primary Requirements: Must have 3+ years professional experience as a system engineer and/or administrator responsible for 1st to 2nd level support of IBM MQ, IBM Integration Bus (IIB), Confluent Kafka, Striim Proven scripting experience in Shell, Perl, AWK or Python is desired but not required. Must have 4-year degree (Computer Science, Engineering or equivalent) Knowledge [...]
Primary Requirements: Strong knowledge of Windows and RedHat Linux Operating Systems Systems admin skills PowerShell or Linux Bash/Shell scripting skills. Working experience in Azure environment & administration. Energetic, self-motivated and the ability to manage multiple projects and work with multiple teams. Strong written and verbal communication skills. Ability to write clear instructions, document processes and [...]
POSITION PURPOSE: Will be mainly responsible for Support and Maintenance of Web UI and Catalog applications under Digital Platform. This covers the applications as well as the platform, data, and APIs used by the eCommerce and customer website and mobile app of Albertsons companies. PRIMARY REQUIREMENTS: Graduate of bachelor’s degree in Computer Science, Information [...]
Primary Requirements: Proven work experience in process engineering or business systems analysis Excellent technical skills in the area of process audit and technical documentation Analytical thinker with interpersonal skills Effective Communication and Leadership skills Excellent problem-solving and analytical skills Documentation skills: BRD, Requirements traceability matrix, test case document, use case document, functional requirements document, user [...]
POSITION PURPOSE: This role is responsible in the definition, maintenance and governance of Project/Product delivery processes and standards to support Project and Program Management (PPM) strategies and data governance to achieve Organizational Agility, Lean Portfolio Management, Enterprise Solution Delivery, Agile Product Delivery, Team and Technical Agility and promote Continuous Learning Culture. The role also includes [...]